Refund and Return Policy
As part of our Customer Service commitment, Marivation, LLC stands behind our products, and we want you to be happy with them. If for any reason you’re unsatisfied, we encourage you to contact us at 1-205-863-8552 between the hours of 8:30 am and 5:00 pm MST or via email at Customer.Service@OncoBitez.com
We’re very sorry, but perishable food products cannot be returned. All items are sold on a non-returnable basis unless defective. Please check that all items received are what you have ordered. If you have received an INCORRECT item, DO NOT OPEN IT. We will not accept any returns or provide refunds for items that have been opened, tampered with, or not in their original condition.
We do our best to minimize product damage in transit; however, OncoBitez can experience some damage during shipping. If your food product arrived damaged or contaminated in any way, please contact us directly, and we will do our best to resolve the issue.
For damaged products that are not purchased directly from www.OncoBitez.com (e.g., cancer center, pharmacy, vendor, etc.), please contact the store where the original purchase was made. In most instances, you may be asked to provide your original sales receipt.
Please DO NOT return any food product without contacting us first for specific information regarding the return process.
Returns:
For instances where the product is defective, damaged, or contaminated, you may contact us to request a return of your purchase within 14 days of receiving your shipment for a refund or exchange.
Refunds (if applicable):
No refund will be given, or correspondence will be entered into for:
- Change of mind.
- Products that have been opened, tampered with, or are not in their original condition.
- Incorrect orders made by the recipient.
Once your return is received and inspected, we will email you to notify you that we have received your returned item. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or the original payment method within ten (10) business days.
Due to the wide range of personal taste preferences and food likes/dislikes, we, unfortunately, do not offer refunds or replacements for products that are “not quite to your liking.”
Late or missing refunds (if applicable):
If you haven’t received a refund after ten (10) business days, we ask that you first check with your bank or Credit Card Company, as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done this and still have not received your refund, please contact us at Customer.Service@OncoBitez.com.
Unique Shipping:
Products should only be shipped to us if you have been instructed to do so by one of our Customer Service Representatives. Unless special arrangements have been made in advance… You will be responsible for paying for the shipping costs for returning your item(s). Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We will make every effort to maintain consistency in our advertised products. However, occasionally, some of our items (e.g., trays, packaging, etc.) are limited due to demand, discontinued, and unavailable.
***If you have any questions or concerns relating to refunds, please contact us immediately at 1-205-863-8552 or via email at Customer.Service@OncoBitez.com